Wednesday, April 15, 2009

Today's News

Call Center Outsourcing Becomes more of a Strategic Imperative and the US Receives Renewed Consideration ran a story about call center work being sourced to US companies. As the United States economy experiences its most severe economic downturn since the Great Depression, an increasing number of companies are recognizing the benefits of outsourcing all, or at least some of their call center operations. In addition the article indicates that while it is not a monumental shift, domestic options are gaining traction not only for political reasons, but more notably because of evolving applications and business process integration requirements.

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