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Friday, May 29, 2009
The Future of Outsourcing: Implications
World Press.Com hosts an Offshoring blog (NOVA SPHERE BLOG) that maintains an up to date summary of current Offshoring issues. Their most recent post deals with the topic of what TEBO (turnkey enterprise back office) offers providers, buyers and advisers. You can access their blog via this link.
Today's News
Process Design / Redesign with a Clean Sheet
Sourcing Mag.com reported that quite often, process designs or redesigns are burdened with a lot of legacy ideas! Sometimes, it may be better to start a design or a redesign of a business process with a clean sheet rather than make marginal improvements!Many processes just evolve from nothing, or have a lot of outdated steps that may have been necessary when they were designed for the first time but may be outdated today!
Travel Companies to Increase Outsourcing in the First Quarter of 2010
Travolution advises that outsourcing company Sitel is predicting one third of travel company call centers will be outsourced by the first quarter of the next financial year.The forecast comes as the company experiences increased demand from travel businesses looking at ways to reduce operating costs while maintaining or bringing back call booking volumes during the current recession.
US Federal Agency Issuing RFP's for $6.6 Billion in Outsourcing Deals
Information Week published an article advising that the Defense Intelligence Agency is moving forward with plans to spend up to $6.6 billion over five years on new outsourcing contracts. They recently issued a request for a proposal that covers development, deployment and management of various Department of Defense systems between now and 2015. The new multi-vendor contract vehicle, Solutions for the Information Technology Enterprise (SITE), will be managed by the DIA, but covers military intelligence technology that will be used by the military branches and other DoD agencies.
Sourcing Mag.com reported that quite often, process designs or redesigns are burdened with a lot of legacy ideas! Sometimes, it may be better to start a design or a redesign of a business process with a clean sheet rather than make marginal improvements!Many processes just evolve from nothing, or have a lot of outdated steps that may have been necessary when they were designed for the first time but may be outdated today!
Travel Companies to Increase Outsourcing in the First Quarter of 2010
Travolution advises that outsourcing company Sitel is predicting one third of travel company call centers will be outsourced by the first quarter of the next financial year.The forecast comes as the company experiences increased demand from travel businesses looking at ways to reduce operating costs while maintaining or bringing back call booking volumes during the current recession.
US Federal Agency Issuing RFP's for $6.6 Billion in Outsourcing Deals
Information Week published an article advising that the Defense Intelligence Agency is moving forward with plans to spend up to $6.6 billion over five years on new outsourcing contracts. They recently issued a request for a proposal that covers development, deployment and management of various Department of Defense systems between now and 2015. The new multi-vendor contract vehicle, Solutions for the Information Technology Enterprise (SITE), will be managed by the DIA, but covers military intelligence technology that will be used by the military branches and other DoD agencies.
Thursday, May 28, 2009
News of the Day
Multi-country Payroll Outsourcing is Growing
According to a report in CXO Today.com multi-country payroll outsourcing (MCPO) is ahead of other, stand alone multi-country process outsourcing markets on the maturity curve. The research said that MCPO has registered a growth of 49%
Data Center Outsourcing Increases; Most are Happy with the Results
Search CIO-Mid Market.com reported that data center outsourcing is on the upswing and a recession economy is only one reason. A recent study from research and advisory firm Computer Economics Inc. shows that more companies plan to increase rather than decrease their data center outsourcing and most are pleased by the results. Another telling sign? Data center providers are expanding facilities and adding services.
Outlook for Sourcing Spending Brightens
The Wall Street Journal posted a story advising that spending on outsourcing is set to come out of a slump and return to pre-recession levels by the end of the year, bringing a much-needed boon to technology companies in India and elsewhere, says a closely-watched survey of the industry.
According to a report in CXO Today.com multi-country payroll outsourcing (MCPO) is ahead of other, stand alone multi-country process outsourcing markets on the maturity curve. The research said that MCPO has registered a growth of 49%
Data Center Outsourcing Increases; Most are Happy with the Results
Search CIO-Mid Market.com reported that data center outsourcing is on the upswing and a recession economy is only one reason. A recent study from research and advisory firm Computer Economics Inc. shows that more companies plan to increase rather than decrease their data center outsourcing and most are pleased by the results. Another telling sign? Data center providers are expanding facilities and adding services.
Outlook for Sourcing Spending Brightens
The Wall Street Journal posted a story advising that spending on outsourcing is set to come out of a slump and return to pre-recession levels by the end of the year, bringing a much-needed boon to technology companies in India and elsewhere, says a closely-watched survey of the industry.
Wednesday, May 27, 2009
Todays Offshoring News
Romania, an Increasingly Attractive Outsourcing Location
Financiar-ul reported that Romania continues to be an attractive location for outsourcing, climbing 14 spots in the most sought after locations according to a recent study of consultancy A.T.Kearney
Global Economic Situation Drives Outsourcing Firms to Offer New Services
According to GMA News.TV Philippine outsourcing companies have introduced new services, providing additional revenue streams for their businesses. These findings were among those reported by a survey that polled executives of business process outsourcing (BPO) companies in the Philippines.
India Turning into a Hub for Clinical Research
The Financial Chronicle ran a story about India fast turning into a global hub of cost-effective clinical research outsourcing (CRO). This is due to the adaptation of international regulatory standards. The revenue from this sector is expected to reach $1 billion by 2010.
Financiar-ul reported that Romania continues to be an attractive location for outsourcing, climbing 14 spots in the most sought after locations according to a recent study of consultancy A.T.Kearney
Global Economic Situation Drives Outsourcing Firms to Offer New Services
According to GMA News.TV Philippine outsourcing companies have introduced new services, providing additional revenue streams for their businesses. These findings were among those reported by a survey that polled executives of business process outsourcing (BPO) companies in the Philippines.
India Turning into a Hub for Clinical Research
The Financial Chronicle ran a story about India fast turning into a global hub of cost-effective clinical research outsourcing (CRO). This is due to the adaptation of international regulatory standards. The revenue from this sector is expected to reach $1 billion by 2010.
Tuesday, May 26, 2009
Offshoring News
7 Out of 10 Indian Call Centers Fail Turing Test
This article posted in World Press.com highlights the importance of the need to fully investigate an offshoring partner before finalizing the deal.
Firms Shifting Focus
News on layoffs has become a norm nowadays. Some blame it on the economic slowdown, some on political bureaucracy while others blame it on offshore outsourcing. There could be a number of reasons for the job cuts but according to a report in Outsourcing Insider it all boils down to “cost reduction”.
This article posted in World Press.com highlights the importance of the need to fully investigate an offshoring partner before finalizing the deal.
Firms Shifting Focus
News on layoffs has become a norm nowadays. Some blame it on the economic slowdown, some on political bureaucracy while others blame it on offshore outsourcing. There could be a number of reasons for the job cuts but according to a report in Outsourcing Insider it all boils down to “cost reduction”.
Friday, May 22, 2009
Outsourcing's Third Wave
The Economist.com reported that there is a trend evolving in poorer countries around the world. Stronger countries that export capital but import food are outsourcing farm production to countries that need capital but have land to spare. Instead of buying food on world markets, governments and politically influential companies buy or lease farmland abroad, grow the crops there and ship them back.
Australian Banks Cut back on Indian Outsourcing
Business Week.com announced that several top Australian banks, Westpac and Commonwealth Bank, plan to curb offshoring of back office IT projects to India in an attempt to address local sentiments over a shrinking economy and rising joblessness . The banks are likely to demand that more projects be delivered on site.
HCL Signs Outsourcing Deal with MTV
HCL Technologies announced in Business Standard.com that it is entering into an outsourcing services agreement deal with MTV networks. MTV (or Music Television) is owned by US-based Viacom
The Economist.com reported that there is a trend evolving in poorer countries around the world. Stronger countries that export capital but import food are outsourcing farm production to countries that need capital but have land to spare. Instead of buying food on world markets, governments and politically influential companies buy or lease farmland abroad, grow the crops there and ship them back.
Australian Banks Cut back on Indian Outsourcing
Business Week.com announced that several top Australian banks, Westpac and Commonwealth Bank, plan to curb offshoring of back office IT projects to India in an attempt to address local sentiments over a shrinking economy and rising joblessness . The banks are likely to demand that more projects be delivered on site.
HCL Signs Outsourcing Deal with MTV
HCL Technologies announced in Business Standard.com that it is entering into an outsourcing services agreement deal with MTV networks. MTV (or Music Television) is owned by US-based Viacom
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Thursday, May 21, 2009
Todays Offshoring News
Sourcing in China Harsher During Economic Downturns:
China Daily ran a story about a survey conducted by Gasgoo.com that revealed "the overall sourcing strategies of China sourcing are not expecting big changes during global economic downturns". The website surveyed over 150 purchasing executives that attended the 2009 Global Automotive Sourcing Summit on April 21. Read more
Bulgaria – Most Attractive European Country for Outsourcing Activities
bgnewsnet.com presented data from the A.T Kearney’s Global Service Location Index. The information shows that Bulgaria is the most popular country in Europe, and 13th out of 50 overall, for locating outsourcing activity. Additional information can be found via the above link.
China Daily ran a story about a survey conducted by Gasgoo.com that revealed "the overall sourcing strategies of China sourcing are not expecting big changes during global economic downturns". The website surveyed over 150 purchasing executives that attended the 2009 Global Automotive Sourcing Summit on April 21. Read more
Bulgaria – Most Attractive European Country for Outsourcing Activities
bgnewsnet.com presented data from the A.T Kearney’s Global Service Location Index. The information shows that Bulgaria is the most popular country in Europe, and 13th out of 50 overall, for locating outsourcing activity. Additional information can be found via the above link.
Speed Sourcing: The New trend
Computer World.com announced that EquaTerra has introduced the concept of "speed sourcing" on its web site. As companies search for new ways to cut costs in challenging times, many are looking to third party IT services providers to trim expenses. Some are moving at a measured pace through the traditional process of selecting an outsourcer and negotiating a contract. But others, EquaTerra says, are jump starting their potential savings by "speed sourcing"--a new approach for choosing a service provider and sealing a deal in three months or less. To review the entire article please use the this link.
Wednesday, May 20, 2009
Nice Book Review on Inside Outsource
Tom Hickman, proprietor of the Inside Outsource blog, has posted a nice review of The Services Shift. Key paragraph is:
I like most about this book the fact that it does a nice job bridging theory and practice. It's an excellent, scholarly book, without being too abstract, and without being overly burdened by the business school jargon and theory-bloat that plagues many business books. Think of it as The World is Flat, for a more analytic and intellectualizing audience.
I suggest reading the whole review, and making Tom's blog a regular stop on your web browsing agenda.
Thanks Tom.
I like most about this book the fact that it does a nice job bridging theory and practice. It's an excellent, scholarly book, without being too abstract, and without being overly burdened by the business school jargon and theory-bloat that plagues many business books. Think of it as The World is Flat, for a more analytic and intellectualizing audience.
I suggest reading the whole review, and making Tom's blog a regular stop on your web browsing agenda.
Thanks Tom.
Outsourcing Updates
Green Sourcing the Time has Come
Novasphere blog.com posted an article today that discusses how the environment and its protection has bubbled up to the top of corporate agendas. There are a number of ways buyers and sellers of outsourced services can use this trend to their advantage while doing something that the vast majority of people now agree is worthwhile.
Everest Q1 Report: Outsourcing Market Drops
Global Services Media.com reported that the North American outsourcing market witnessed a 15 percent decrease in transaction volume during the first quarter this year compared to the previous quarter, according to the Market Vista: Q1 2009 report on global outsourcing and offshoring activity by Everest Research Institute.
Novasphere blog.com posted an article today that discusses how the environment and its protection has bubbled up to the top of corporate agendas. There are a number of ways buyers and sellers of outsourced services can use this trend to their advantage while doing something that the vast majority of people now agree is worthwhile.
Everest Q1 Report: Outsourcing Market Drops
Global Services Media.com reported that the North American outsourcing market witnessed a 15 percent decrease in transaction volume during the first quarter this year compared to the previous quarter, according to the Market Vista: Q1 2009 report on global outsourcing and offshoring activity by Everest Research Institute.
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