Nice Book Review on Inside Outsource

Tom Hickman, proprietor of the Inside Outsource blog, has posted a nice review of The Services Shift. Key paragraph is:

I like most about this book the fact that it does a nice job bridging theory and practice. It's an excellent, scholarly book, without being too abstract, and without being overly burdened by the business school jargon and theory-bloat that plagues many business books. Think of it as The World is Flat, for a more analytic and intellectualizing audience.

I suggest reading the whole review, and making Tom's blog a regular stop on your web browsing agenda.

Thanks Tom.

Services Shift Coverage at Motley Fool Site

The Motley Fool website posted an article reviewing The Services Shift last week.

The Motley Fool is an investing site, and they took a somewhat unexpected path to reviewing the book. They had positive things to say. But if you read the article/review, you might come away thinking the book was an investment tome.

Any press is good press. Please read, and feel free to comment.

Today's News

When it Makes Sense to Bring Outsourcing Back In-House
Modern Healthcare.com reported that the University of California at San Diego Medical Center made a decision to bring several activities back in-house after a consultant helped the hospital evaluate its outsourcing strategy. The hospital decided to resume operation of its software and food service systems department, which involved, among other things, reestablishing its supply chain. The article says the change helped the hospital save approximately $1.6 million.

Florida Stops Food Stamp Outsourcing to India
CBS Broadcasting reported that Floridians were upset because their calls about food stamps and the government issued debit cards for the program were being answered by operators in India. JPMorgan Chase & Co., which has the contract to handle the program including customer service and administration of the EBT cards, has assured state officials that any calls about the program will be re-routed to operators in the United States. JP Morgan Chase has two U.S. call centers but also uses call centers in India to handle any overflow.

India is Losing its Share of Outsourcing Market
IDG News Service reported that the growth rate of offshoring to India is expected to drop considerably as clients are increasingly including other countries in their decision matrix. According to a Gartner report; "In the past, 80 to 90 percent of clients would automatically source from India, when they decided to go offshore. That number is down to 60 percent."ndia is losing its share of outsourcing market, says Gartner

Blog coverage of The Services Shift

Blogging has been slow because of travel. I will have much more time in the coming weeks.

A couple pointers to interesting discussions elsewhere:

1. Stan Lepeak over at the EquaSiis blog provides a nice review of the book.

2. Mark Robinson at Provocations and Cogitations blog also provides a strong review.

3. Remi Vespa at the About IT Outsourcing blog also reviews the book.

Thanks to all. Now to translate this into sales. I hope you'll check out the book at Amazon and consider purchasing.

Book Review of the Services Shift

Diane Coyle runs Enlightenment Economics, out of the UK. She does some very interesting advisory work on global and technological issues. She has written some very interesting books -- The Soulful Science: What Economists Really Do and Why it Matters, and Sex, Drugs, and Economics: An Unconventional Introduction to Economics.

The reason for this post, however, is that Diane also runs a blog that reviews economics books.

She reviewed The Services Shift on her blog on Tuesday. Generally positive, with some questions about how the financial crisis affects The Services Shift. You can read the review here, followed by a comment from me.

Happy reading. Thanks to Diane.